Free shipping,
worldwide.
Every order ships free, wherever you are. How long it takes, what happens at customs, and what to do if you need to send the device back.
What shipping costs
Nothing. Shipping is free on every order, to every country, with no minimum and no surcharge added at checkout. The price on the product page is the price you pay.
Where we ship
Worldwide.
How long it takes
Orders are checked and handed to the carrier within 1 to 3 business days. Delivery then takes 5 to 10 days, wherever you are.
That is the estimate under normal conditions. Customs clearance, public holidays, weather and remote or island addresses can add time. Every parcel is tracked, and the tracking link reaches you by email as soon as the order ships.
Customs and import duties
The price covers the device and the shipping. It does not cover import duties, VAT or handling fees that your own country may charge when the parcel arrives. Where those apply they are paid by the person receiving the parcel. Rules differ by country, so check yours if you are unsure.
Returns
You can return the device within 14 days of delivery if you change your mind, provided it is unused and in its original packaging. Write to us first with your order number through the contact page and we will confirm the return address.
Return postage for a change of mind is paid by you. If the device is faulty, we pay it.
For hygiene reasons, a device that has already been used on the skin can only be returned if it is faulty.
Damaged or faulty on arrival
If the device arrives damaged, or stops working in normal use, send us your order number with a photograph or a short video of the fault. We replace it or refund you, and we cover the postage.
Refunds
Refunds go back to the original payment method as soon as the returned item reaches us. Your bank decides how quickly it appears on your statement.
Questions before you order
Write to us through the contact page and we will answer.
